I have a policy/process dispute between staffers. Is there JCAHO guidance on how to resolve this?
You’re in luck! There is a new requirement for dispute resolution from JCAHO. If your VP of Medical Affairs and your President of Medical Staff disagree on a policy or process, don’t wait and let this fall off of your radar screen. Ask physician leaders for an expected date of resolution on the matter. If it does not appear to be forthcoming, let them know you will place the matter on the agenda for the medical executive committee to review and/or assist with resolving. Work up your chain of command to help get a satisfactory resolution – the sooner, the better.